Return and exchange

At DUMVO, we want you to love every step you take in our shoes. But if something isn’t right, we’ve got your back.

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✅ Returns & Exchanges Eligibility

You can request a return or size exchange within 7 days of delivery.

Items must be:

Unworn

In their original packaging

In resellable condition

 

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🔄 Size Exchange

Ordered the wrong size? No problem!

We’ll arrange a free size exchange (1-time only).

Just contact us within 7 days.

 

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❌ No Returns For:

Worn or damaged products (not due to our fault)

Products returned without original box/packaging

 

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💰 Refunds

We currently offer refunds only for defective or damaged products. If your item is damaged upon delivery:

Contact us with photos within 24 hours

Once approved, we’ll issue a full refund or send a replacement

 

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📩 To Request a Return or Exchange:

Email us at: [your email]
WhatsApp us: [your WhatsApp number]
Include:

Order ID

Photos (if damaged)

Reason for return/exchange